For 2011-2022 Jeep Grand Cherokee Trailer Hitch Receiver Towing W/Bezel Class IV

Our policy lasts 30 days.Customer need to send email to info@w2bodykits.com in 30 days of item delivered. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please inspect the product upon receipt. If you find any damage or receive the wrong item, please do not install it. Notify us within 3 days of receiving the product, and we will arrange a quick and free replacement.

RETURN/EXCHANGE CONDITIONS

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Return is not accepted when damage is caused by unauthorized maintaining, misusing, collision, negligence, abuse etc.

Conditions for w2bodykits to cover shipping costs：

• Item arrived damaged

• Item received is not the same as purchased

• We delivered to the wrong address

We will provide the return label/refund/exchange.

Conditions for customer to cover shipping costs：

• The customer doesn't like the product for their own reasons

CANCELLATION

We understand that circumstances may arise where you need to cancel an order and request a refund before the product is shipped. However, please note that a cancellation fee of 5% will be applied to cover payment processing charges.

Why? Due to credit card company policies when place an order, the merchant processing fees are charged to us regardless of whether the order is canceled at a later time. Since that our average order values are in the hundreds of dollars, we cannot afford to lose much of on a transaction amount because customers change their mind.It also encourages fraudulent purchases from competitors who have tried to take advantage of this in the past. We will make all reasonable attempts to provide a fair and equitable resolution but we just cannot spend 4-6% of the purchase on customers who change their mind. If you have an extenuating circumstance or concern please contact at info@w2bodykits.com to discuss prior to your purchase.

If you wish to cancel your order and request a refund, kindly notify us as soon as possible. The cancellation fee will be deducted from the total refund amount. We will initiate the refund process promptly and ensure that the remaining balance is returned to you through the original payment method used during the purchase.

We encourage our customers to carefully review their orders before finalizing the purchase to avoid any inconvenience. Please note that once the product has been shipped, our standard return and refund policy will apply.

If you have any questions or need further clarification regarding our cancellation and refund policy, please don't hesitate to reach out to our customer service team. We are here to assist you.

Thank you for choosing our online store, and we appreciate your understanding regarding this policy.

If the order has already been shipped out, a 10% of restocking fee will be deducted from your refund.

Why? If you are purchasing an item from w2bodykits.com. You have to bear some responsibility for choosing the items you want and bearing the costs associated with delivering the item to you in good condiction. We will make all reasonable attempts to replace an item woth a different one. We just cannot pay you to see if you like something. We have no intention to profit off returns, but the shipping fee is too expensive for us to bear all costs of you delivering a product and returning it with no risk to the purchaser.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RETURN ADDRESS

For the return address, please email customer service to obtain the address (info@w2bodykits.com) Thank you!

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: Please contact our Customer service team（info@w2bodykits.com）to start the return process with the following information:

Return package without authorization by W2bodykits is not acceptable, no replacement or refund will be provided for unauthorized return. Thank you for your understanding!

• Order number；

• Proof of purchase；

• Product photo& Package labels；

Step 2: Insert your receipt, along with the items, back into the original packaging.

Step 3: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.

Note:

When returning items, please ensure that only one product is placed in each box. Please understand that automotive accessories are classified as large and special items, especially those with glossy black finishes. If multiple items are returned together in the same package, it may cause friction and scratches on the surface. Therefore, for customers purchasing multiple items, if you wish to return two or more products, please do not package them together. Otherwise, if scratches occur on the products after our warehouse receives your return package, you will bear partial responsibility. Thank you for your understanding.

Refund Policy

REFUND POLICY 

W2bodykits issue refund to customer account by original method of payment. If customer paid by PayPal, w2bodykits will refund to original PayPal Account.

If you have placed a order and the item had been shipped and want to cancel your item there will be a 10% restock fee.

Why? If you are purchasing an item from w2bodykits.com. You have to bear some responsibility for choosing the items you want and bearing the costs associated with delivering the item to you in good conditions. We will make all reasonable attempts to replace an item with a different one. We just cannot pay you to see if you like something. We have no intention to profit off returns, but the shipping fee is too expensive for us to bear all costs of you delivering a product and returning it with no risk to the purchaser.

Once your package reaches us, please allow 1-2 business days for your return to be processed. 

Once the damage issue is confirmed, refund will be processed by w2bodykits

If more than 3 business days have passed since we’ve approved your return, please contact us at info@w2bodykits.com.

Contact email：info@w2bodykits.com

Customer service chat hours:

Mon-Sun | 9:00 am - 6:00 pm PST