Shipping Policy

SHIPPING COSTS

We only provide delivery in the US. We offer free shipping on all orders in US, BUT excludes Hawaii. Please check the shipping cost on the checkout page before placing an order.

Why not free to Hawaii?

Due to the unique geographical location of Hawaii, which is far from the U.S. mainland, shipping costs are significantly higher compared to other states. Deliveries to Hawaii require either air or sea transport, which naturally increases logistics costs. In addition, associated taxes, fuel surcharges, and extended handling and delivery times are factors that we must consider. The additional shipping fee helps to cover these extra transportation costs, ensuring that your order can be delivered on time and safely.
We understand that additional shipping fees may cause inconvenience, and we have done our best to minimize these costs to provide you with the best possible value.Thank you once again for your understanding and support.

The time frame for order delivery is divided into two parts:

PROCESSING TIME:

1-2 Business Days.

TRANSPORTATION TIME:

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated delivery time	Price
Standard Shipping	3- 5 Business Days	Free

CUSTOMS AND IMPORT TAXES

Please note that Trade agreements vary between countries. For this reason, duties and taxes applicable on the importation of any of w2bodykits products are the full responsibility of the customer as well as any brokerage fees.

COOPERATIVE SHIPPING SERVICE:

UPS

Fedex

USPS

Yunexpress

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

You can track real-time package status in "tracking my order" page or via www.17track.net

INCORRECT ADDRESS

w2bodykits is not responsible if the customer provides the wrong address. Please double check the address information before placing an order.

UNRECEIVED PACKAGES

If the package is not delivered within the specified time, please contact w2bodykits and we will help you check the order status. (Email: info@w2bodykits.com) W2bodykits is not responsible for lost or stolen orders.

Damaged Product

In the event that a customer receives a damaged product, our default procedure is to arrange for a replacement to be sent to the customer. If the customer does not require a replacement and prefers a refund instead, please let us know promptly by e-mail. We kindly request that you provide detailed information about the damage and include any supporting evidence, such as photographs. Our customer support team will review your request and assist you with the necessary refund process. Please note that the customer is responsible for returning the damaged product to us, and the refund will be processed upon receipt and inspection of the returned item."

CONTACT INFORMATION

Please send email to us If you have any concerns. Our email: info@w2bodykits.com

Contact email：info@w2bodykits.com

Customer service chat hours:

Mon-Sun | 9:00 am - 6:00 pm PST