Refund policy

Our policy lasts 30 days.Customer need to send email to info@w2bodykits.com in 30 days of item delivered. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

RETURN/EXCHANGE CONDITIONS

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Return is not accepted when damage is caused by unauthorized maintaining, misusing, collision, negligence, abuse etc.

Conditions for w2bodykits to cover shipping costs：

• Item arrived damaged

• Item received is not the same as purchased

• We delivered to the wrong address

We will provide the return label/refund/exchange.

Conditions for customer to cover shipping costs：

• The customer doesn't like the product for their own reasons

CANCELLATION

We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.

If the order has already been shipped out, a 20% of restocking fee will be deducted from your refund.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RETURN ADDRESS

For the return address, please email customer service to obtain the address (info@w2bodykits.com) Thank you!

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: Please contact our Customer service team（info@w2bodykits.com）to start the return process with the following information:

• Order number；

• Proof of purchase；

• Product photo；

Step 2: Insert your receipt, along with the items, back into the original packaging.

Step 3: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.

REFUND POLICY 

W2bodykits issue refund to customer account by original method of payment. If customer paid by PayPal, W2bodykits will refund to original PayPal Account.

If you have placed a order and want to cancel your item there will be a 20% restock fee.

Once your package reaches us, please allow 1-2 business days for your return to be processed. 

Once the damage issue is confirmed, refund will be processed by w2bodykits

If more than 3 business days have passed since we’ve approved your return, please contact us at info@w2bodykits.com.

 

Contact email：info@w2bodykits.com

Customer service chat hours:

Mon-Sun | 9:00 am - 6:00 pm GMT+8